biofen

Returns and Refunds Policy

Thank you for shopping at Bio-fen Stop Hair Loss.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMA) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMA), contact us:

  • By phone number: 1-866-424-7745

Send the product with its original packing and the receipt or proof of purchase and the RMA number, to:

Hair Grow Technology Inc.
403 2nd Avenue West, Unit 5A/7
Brooks, Alberta, T1R 0S3

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Bio-fen Stop Hair Loss.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items cannot be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 1-866-424-7745